Shipping policy
Free Shipping Worldwide ✨ Fast & Reliable Global Shipping – Delivering Beauty Worldwide
At Mielue, we are dedicated to bringing high-quality beauty and lifestyle products to customers around the world. We offer international shipping to regions like the USA, UK, Europe, Canada, Australia, and many more. Our shipping process is designed to be efficient, secure, and transparent, ensuring your order arrives on time and in great condition.
Below, you’ll find all the details about our shipping times, costs, tracking information, and important policies.
1. Where Do We Ship?
Mielue proudly ships to most countries across the globe, including but not limited to:
🌍 North America: USA, Canada
🌍 Europe: UK, France, Germany, Italy, Spain, Netherlands, Belgium, Sweden, Switzerland & more
🌍 Oceania: Australia, New Zealand
🌍 Asia: Singapore, Japan, South Korea & more
🌍 Middle East: UAE, Saudi Arabia, Qatar & more
🌍 Other Regions: Many additional countries—please check at checkout if your country is available.
🚨 Important: Some countries may have restrictions or longer delivery times due to customs or logistical challenges. If your country isn’t available at checkout, unfortunately, we do not ship there.
2. Shipping Costs & Estimated Delivery Times
Shipping costs vary based on your location, order weight, and shipping method. You will see the final shipping cost at checkout before completing your purchase.
| Region | Standard Shipping (Business Days) |
|---|---|
| USA | 6-10 Days |
| UK & Europe | 6-10 Days |
| Canada | 8-15 Days |
| Australia/NZ | 12-20 Days |
| Asia | 8-15 Days |
| Middle East | 12-25 Days |
| South America | 15-30 Days |
📦 Processing Time: Orders are typically processed within 1-3 business days before shipping.
3. Order Processing & Tracking Information
🔹 Order Processing Time: Once your order is placed, we will process and prepare it for shipment within 1-3 business days.
🔹 Tracking Information: After your order ships, you will receive a tracking number via email to monitor its progress.
🔹 Shipping Carrier: We work with trusted international carriers like DHL, FedEx, UPS, and local postal services for safe and timely delivery.
📌 Note: During peak seasons, holidays, or global disruptions, processing and shipping times may be slightly delayed. We appreciate your patience and will keep you updated on your order’s status.
4. Customs, Duties & Taxes
When ordering internationally, your package may be subject to import duties, taxes, or customs fees, depending on your country's regulations.
💡 Important Notes on Customs & Duties:
✔️ Mielue does not cover import taxes or customs fees—these are determined by your local customs office.
✔️ Customers are responsible for any additional fees required by their country for importing goods.
✔️ If customs clearance delays your package, this is beyond our control, but we will assist as much as possible.
If you're unsure about customs regulations in your country, we recommend checking with your local authorities before placing an order.
5. Shipping Issues & Lost Packages
We work hard to ensure your package arrives safely and on time, but sometimes issues may arise.
🔹 Wrong Address Entered: If you accidentally enter the wrong shipping address, please contact us within 24 hours. Once an order is shipped, we cannot change the address.
🔹 Lost or Stolen Packages: If your package is marked as "delivered" but you didn’t receive it, check with neighbors, your local post office, or the shipping carrier. While we’re not responsible for stolen packages, we will assist as much as possible.
🔹 Damaged Items: If your package arrives damaged, please take photos and contact us within 48 hours so we can resolve the issue.
📩 For any shipping-related concerns, please contact our support team via our contact page.