Return Policy

At Mielue, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains smooth and enjoyable.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

✔️ The item must be unused, unworn, and in its original packaging.
✔️ The return request must be initiated within 30 days of receiving your order.
✔️ The product must be in resellable condition with all original accessories and manuals included.
✔️ Certain items, such as personal care products, cosmetics, and final sale items, are not eligible for return due to hygiene reasons.

🚨 Important: Any items returned damaged, used, or missing parts may not be eligible for a refund.

2. How to Initiate a Return

If you wish to return an item, follow these simple steps:

1️⃣ Contact Us: Email our customer service team at [Insert Contact Email] within 30 days of receiving your order.
2️⃣ Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3️⃣ Receive Return Instructions: Our team will provide you with the return address and shipping instructions.
4️⃣ Ship Your Return: Carefully package the item and ship it back to us. We recommend using a trackable shipping service to ensure safe delivery.
5️⃣ Receive Your Refund: Once we receive and inspect the returned item, we will process your refund within 5-10 business days.

📌 Note: The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

🔹 Refund Method: Refunds will be issued to the original payment method used at checkout.
🔹 Processing Time: Once your return is received and inspected, refunds are typically processed within 5-10 business days.
🔹 Partial Refunds: If an item is returned not in its original condition, only a partial refund may be granted.

🚨 Non-Refundable Situations:
❌ Items marked as final sale or gift cards.
❌ Items that have been damaged due to misuse or improper handling.
❌ Items returned after the 30-day return window.

4. Order Cancellations

🔹 You may cancel your order within 24 hours of placing it for a full refund.
🔹 Once an order has been processed and shipped, it cannot be canceled, but you may request a return after receiving it.